Frequently Asked Questions
Everything you need to know about upgrading your kitchen and home with Glen.
What is the standard delivery timeline for Glen appliances?
We typically process and dispatch orders within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days.
How do I book an installation for my new chimney or cooktop?
Once your product is delivered, you can book an installation by calling our customer care helpline or raising a request through our official website. A certified technician will be assigned to your service within 24-48 hours.
What is the warranty policy on Glen products?
Most Glen appliances come with a standard 1-year comprehensive warranty. Specific products like chimneys may offer extended warranties of up to 5-15 years on the motor. Please check the product manual for specific details.
Can I return a product if it arrives damaged?
Yes, we offer a replacement policy for products that arrive damaged or with manufacturing defects. Please report any issues within 48 hours of delivery with supporting images or videos.
Are spare parts available for older Glen appliance models?
Yes, we maintain a comprehensive inventory of genuine spare parts. You can order them directly through our service centers to ensure the longevity of your appliance.
What payment methods do you accept for online orders?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. We also offer No-Cost EMI options on select bank cards for high-value purchases.